CUSTOMER SERVICE

How it Works

Buying direct from Grizzly Industrial® has never been easier. Using our friendly ordering process and our financially secure commerce server, you can place your order and we'll process it and quickly ship you the product! The following is an explanation of the steps involved.

1. Shopping and placing your order:
Browse through the items offered and choose which you would like to purchase. You can add these to your "shopping cart" thereby using one order to choose various items. Once you have decided upon which items you would like to purchase, you will be lead through the process where you will be prompted to enter your shipping and payment information. Your credit card information is digitally encrypted and therefore secure during the transaction.
2. Processing your order:
Grizzly will check your order and then charge your credit card for the items that are in stock. We are able to process most orders received by 12:00 PM, on the same business day. Orders received after 12:00 PM or on weekends will process on the following business day. For items under 70 lbs. the appropriate shipping and handling charge (shown below), plus sales tax, if applicable, will be added.
Shipping and Handling Charges
(For Items Under 70 lbs.)
Total Shipping
$0.01 to $24.99 add $7.95*
$25.00 to $49.99 add $9.95*
$50.00 to $74.99 add $11.95*
$75.00 to $99.99 add $13.95*
$100.00 to $199.99 add $16.95*
$200.00 to $299.99 add $19.95*
$300.00 and up add $23.95*
*includes a $0.75 fuel surcharge.
For items weighing over 70 lbs. (truck freight items), the shipping cost is determined per item. Truck freight charges are additional and will be added to the shipping and handling charges (shown above) if items under 70 lbs. are also in your order.
3. Shipping your order:
The items you have ordered will be shipped from one of three distribution centers based upon distance and product availability. Items not sent truck freight (under 70 lbs.) in our catalog or online store will be shipped by UPS or USPS. Items over 70 lbs. will be shipped via truck freight. Click here for more information on truck freight.
Darn It!

We make every effort to be exact with our photography, specifications and copy. We also hold prices for as long as we can. Sometimes errors do occur and we apologize for them. We reserve the right to make changes and correct errors to products and specifications at any time. We also reserve the right to limit quantities and change pricing. Thank you for your understanding.

Unfortunately, from time to time, we may be out of stock on one of the products you ordered. If you indicated that you do not want an item to be back ordered, that item will be canceled from your order, and you will be notified by e-mail. If you have indicated that you would like us to back order out of stock items, the remainder of your items will be shipped immediately. We will then notify you of the back order via e-mail and your credit card will only be charged for the items that ship. We will send you the back ordered item(s) as soon as they arrive and will charge your credit card when they are shipped.

Should you decide to return any of the items in your order, please contact Grizzly at csr@grizzly.com . We will require your name and e-mail address, as well as the order number from your packing list. We will contact you with return instructions. You may also call our Customer Service Department at 1-800-523-4777. Returns for refund or exchange must be within 30 days of purchase. Shipping and handling charges are not refundable. All returns must be in original packaging, unused and in resalable condition.

All returns must have a return number on the outside of the package as our warehouse cannot accept C.O.D.'s or items without a return number. All returns may be subject to a 10% restocking fee and merchandise must be shipped to us prepaid.

Grizzly warrants every product it sells for a period of 1 year to the original purchaser from the date of purchase. This warranty does not apply to defects due directly or indirectly to misuse, abuse, negligence, accidents, repairs, alterations or lack of maintenance. This is Grizzly's sole written warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose, are hereby limited to the duration of this written warranty. We do not warrant or represent that the merchandise complies with the provisions of any law or acts unless the manufacturer so warrants. In no event shall Grizzly's liability under this warranty exceed the purchase price paid for the product and legal actions brought against Grizzly shall be tried in the State of Washington, County of Whatcom.

We shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products.

To take advantage of this warranty please call our customer service department at 1-800-523-4777. Proof of purchase must accompany the merchandise. The manufacturers reserve the right to change specifications at any time because they constantly strive to achieve better quality equipment.

We make every effort to ensure that the products in this catalog meet high quality and durability standards and we hope you never need to use this warranty.

Please contact us via e-mail at csr@grizzly.com if you have any questions regarding the ordering process, a particular order, or for any other reason relating to Grizzly's online store!