Items over 70 lbs. are delivered by truck freight and carry an additional shipping charge. The actual cost will depend on the shipping weight of the item. The truck freight prices shown on this web site are for addresses within the lower 48 states.
The trucking company will notify you prior to delivery to make arrangements. Your shipping location must be accessible by a tractor-trailer truck. Truck drivers are also subject to a number of regulations, one of which is that they are not required to give any assistance in unloading. Please be prepared for this "curbside" delivery, as you are responsible for unloading the item(s) and placing them in your shop. This normally takes a number of "friends".
We recommend that you make arrangements with the trucking company to take delivery at the freight terminal if you can. They will load it on your vehicle. Make sure your vehicle is capable of handling the weight. Also, bring plenty of tie downs to properly secure the load.
Some terminals have other delivery services available such as lift gate service for an additional cost. These services vary from terminal to terminal, so remember to ask when the trucking company calls to make delivery arrangements. You are responsible for these additional costs.
We have great service from the trucking companies we deal with. However, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that might be suspect. Holes, dents, tears, etc. should be noted on the form the driver gives you to sign accepting delivery. The notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, you can email us at firstname.lastname@example.org or call our customer service department at 1-800-523-4777. We will take care of all the necessary arrangements to have the problem resolved.