QUESTIONS AND ANSWERS
Due to the number of question and answers on this page, you may click on a question topic (below) to skip to that particular section, or you may scroll down the page. This page is updated periodically, so remember to reload/refresh each time you return to this site.
PRODUCT AND CATALOG
Do you carry products in addition to those shown on your website?
Our complete line of over 15,000 products is currently on our website. If you cannot find a particular item, you can use our "Search" function to search for an item using key words, or the "Fast Index" function to browse by product category.
Can I order multiple items quickly without going to each item page?
Yes! If you know all the model numbers for the items you want to purchase, click the Quick Order link at the top of our homepage.
I just received a Grizzly gift certificate. How can I use it for online ordering?
To use a Grizzly gift certificate for your online order, place the order as usual by clicking the "Proceed to Checkout" button. On the last page before you complete your order, you will be asked if you have a gift certificate to apply to your order. Enter your gift certificate number and code in the appropriate fields and then click the "Place Your Order" button to submit your order. We will apply your gift certificate after we upload and process your order. We will charge your credit card for any balance that remains after we apply your gift certificate.
What forms of payment do you accept?
We accept American Express, Discover, MasterCard, Visa and Bill Me Later for orders placed online or over the phone. We also accept PayPal for orders placed online.
Please note that your billing name and address must be an exact match to the billing name and address on file with your credit card issuing bank.
If you would like to pay by check, money order, or wire transfer, please call our Order Desk at (800) 523-4777 to place your order or mail your Grizzly order form and payment to PO Box 1050, Springfield, MO 65801. Please note that we may convert checks to electronic payments.
How do I check the status of my order?
If you provided an email address when you placed your order, we will send you an email with tracking information after it ships. For other questions about your order, please call our Customer Service Department at (800) 523-4777 or email us at firstname.lastname@example.org. Our operators are available to assist you Monday through Friday from 8:00 am to 8:00 pm Eastern time and on Saturdays from 8:30 am to 6:00 pm Eastern time.
You can view the status of recent web orders by logging into your account. Click on an order number to display payment information, order total, billing and shipping address, items ordered and tracking information.
I can't log in to my account at www.grizzly.com. How do I reset my password?
How do I update my address or password?
To update your password, billing or shipping address, payment information, or email address, please log in to your account here
or by clicking the "Your Account" link on the www.grizzly.com homepage. Any changes you make will not affect orders you have already submitted. If you need to make changes to an existing order, please call our Customer Service Department at (800) 523-4777 or email us at email@example.com.
Can I track previous orders at www.grizzly.com?
Yes! Log in to your account here
or click the "Your Account" link on the www.grizzly.com homepage, then click on the order number you would like to track. Only orders placed online using your account can be tracked this way. You can also email us at firstname.lastname@example.org or call our Customer Service Department at (800) 523-4777 to request tracking information.
I entered a coupon code/gift certificate number, but it's not reflected in my order total. Why not?
Gift certificates and coupons are not applied until our customer service staff processes your order. Please call us at (800) 523-4777 or email us at email@example.com if you would like a copy of the final invoice.
I am ordering an item for which you advertise a lower price if a customer buys a certain quantity. Why isn't the discounted rate reflected in my order total?
Quantity discounts are applied after our customer service staff processes your order. Please call us at (800) 523-4777 or email us at firstname.lastname@example.org if you would like a copy of the final invoice.
I do not want my order shipped to my credit card billing address. How do I enter a separate ship-to address?
When you start the checkout process, the first thing we will ask for is your shipping address. Enter the address where you want your order delivered and click the "Ship to This Address" button at the bottom of the page. Next, we will ask for your payment information. If the billing address for your credit card is different from the shipping address you provided, you will be able to enter it at that time.
I have some special instructions to provide for my order. Where do I enter them?
If your order includes freight items, a field will appear where you can enter special instructions. This field is for order processing instructions only. If you have special instructions for the freight carrier, please provide them directly to the carrier when they call you to schedule a delivery appointment.
Can I view the stock availability of an item online?
Yes! However, if you plan to pick up an item at one of our showrooms, please call our Order Desk at (800) 523-4777 or email us at email@example.com to verify availability in a specific showroom. The information we display on our website is based on availability in one of several possible shipping locations.
If an item is available for immediate shipment, an "In Stock" message will display beneath the item's price on our website. At times, we may ask you to enter your zip code so we can accurately determine stock availability.
We are constantly processing orders and receiving shipments so our available stock is always changing. Our website is able to provide a "snapshot" of what is available to ship at the time of your inquiry, and we cannot guarantee stock availability until we receive and process your order. If you place an online order for an item that is not immediately available, we will send you an e-mail letting you know when you can expect it to arrive.
If you see a message saying an item is not available for immediate shipment, be assured that we work diligently to fill backorders as quickly as possible. Customers' orders for out-of-stock items are filled in the order we receive them, and we do not charge your credit card until we ship your order. Submit your order as early as possible to secure your place in line.
How do I get a coupon code to enter in the coupon field?
We occasionally offer coupon or pricing codes to new or existing customers. To receive these and other special offers, please be sure to provide us with a valid email address.
Can I use PayPal for my online order?
Sure! Just click the "Checkout with PayPal" button when you are ready to complete your order and follow the instructions. Please note that we are unable to keep PayPal orders active for an extended period of time. If an item is out-of-stock, you will be contacted via email with the option to place a new order using a different payment method if you wish to keep the out-of-stock item on order. We do not charge your credit card until we ship your order.
I'm clicking on the "Place Your Order" button but nothing is happening. Why?
Please be sure to read our Terms and Conditions and then check the box saying you agree to have them presented to you electronically. Our Terms and Conditions include important information you need to be aware of, so you will not be able to submit your order until you have completed these steps.
How can I place an order?
The easiest way to place an order is through our website. Simply click on the "Fast Index" button on our home page to get started.
If you prefer to speak with someone on the phone, please call our Order Desk at (800) 523-4777. Our operators are available to assist you Monday through Friday from 8:00 am to 8:00 pm Eastern time and on Saturdays from 8:30 am to 6:00 pm Eastern time. If you call us after hours, you can place your order using our Automated Voice Response system. Or, you can fax your order form to us at (800) 438-5901.
TERMS & CONDITIONS
What are your Terms and Conditions?
Please click here
to view our current Terms and Conditions.
How quickly do you ship orders?
IN A FLASH! Orders received before 1:00 pm, Monday through Friday, are normally shipped the same day. Once shipped, orders take approximately three to five business days to arrive.
How are items shipped?
Items under 70 lbs. are shipped via UPS Ground or UPS Mail Innovations.
Items over 70 lbs. are shipped via truck freight. The trucking company will call you to arrange for curbside delivery. Your delivery address must be accessible by tractor-trailer. Truck drivers are not required to give assistance unloading, which means that you are responsible for unloading your freight and moving it to your shop. Liftgate delivery is available for an additional $34.00 charge if you request the service through Grizzly.
You may also consider arranging to pick up your freight at the carrier's terminal if you can. They will load it onto your vehicle. Please make sure your vehicle is capable of handling the weight and be sure to bring plenty of tie downs to properly secure the load.
Do you offer expedited shipping?
We can offer expedited shipping for most non-freight items if you place your order by phone. Extra shipping and handling charges will apply. To place an order with expedited shipping, please call our Order Desk at (800) 523-4777.
How are shipping and handling charges calculated?
We charge a flat-rate freight fee for items over 70 lbs. shipping within the lower 48 states. The freight charge is shown underneath the item price on the item page.
Shipping and handling charges for non-freight items (items less than 70 lbs.) shipping to all 50 states are calculated using our shipping chart.
What if I live in Alaska or Hawaii?
Non-freight items (items less than 70 lbs.) are shipped via Priority Mail. Additional shipping and handling charges may apply. Other shipping options (such as UPS Ground) may be available, however, the shipping and handling charge must be quoted.
Freight charges for items over 70 lbs. must be quoted. Please contact our Order Desk at (800) 523-4777 or email us at firstname.lastname@example.org for a quote.
What if I live in Puerto Rico or another US territory?
Non-freight items (items less than 70 lbs.) are shipped via Priority Mail. Shipping and handling charges for these orders are quoted on a case-by-case basis.
Freight charges for items over 70 lbs. will be quoted for shipments to Puerto Rico. We do not ship freight to other US territories, but we can ship to the mainland US address of a freight forwarder of your choice.
I work full time and there is no one home to receive my freight delivery. What are my options?
The freight company will call you to arrange delivery. Freight is delivered on weekdays during normal business hours. Many customers find it more convenient to arrange to pick up at the carrier's terminal or to have their orders shipped to their work address or to a friend who can be home to accept delivery during the day. Since it is your responsibility to unload your freight from the truck and to inspect your freight to be sure you receive the right number of boxes in good condition, someone must be present at the time of delivery.
What if I need help unloading and moving my freight to my shop? Do you offer any extra delivery services?
We have negotiated discounted rates for liftgate delivery with the freight carriers we use. If you opt for this service, the carrier will use a truck equipped with a liftgate to lower your freight to the ground. Your delivery address must be accessible by tractor-trailer and you are still responsible for moving the freight from your curbside to your shop. If you want liftgate delivery, just select this option during checkout when you place your order online.
Some freight terminals are equipped to offer additional services - such as moving the freight into your shop or garage for you - on a limited basis for an additional charge. None of the carriers we work with will move freight up or down stairs. If you are interested in finding out whether the carrier can offer additional delivery services for your order, please call our Order Desk at (800) 523-4777 or email us at email@example.com and we will be happy to look into it for you. Please be advised that Grizzly Industrial will not be responsible for providing these services for returns.
Do you offer credit terms for schools and businesses that want to use purchase orders?
Yes, if you meet certain criteria. Click here
for more information.
See below for details of our FREE Brokerage special!
Do you ship directly to Canada?
Yes! We ship non-freight items (items less than 70 lbs.) to Canada via UPS Standard and freight items via UPS Freight. We do not ship to Canada via US mail.
How do I place an order?
The easiest way to place an order is through our website. Simply click the "Fast Index" button on our homepage to get started.
Operators are available to take your order by phone at (800) 523-4777 Monday through Friday from 8:00 am to 8:00 pm Eastern time and on Saturdays from 8:30 am to 6:00 pm Eastern time. You can also fax your order to (360) 671-8375 or email our Foreign Orders Department at firstname.lastname@example.org.
Is there a minimum order requirement for Canadian orders?
Yes, the minimum order requirement is $50.00. There is no minimum order requirement for replacement parts orders (not including "consumables" like sanding paper and blades).
How is my order cleared through Customs?
By placing an order with us, you authorize Grizzly Industrial, Inc. to appoint a Canadian Customs Broker to obtain Customs clearance for your merchandise.
If your order is shipped via UPS Standard, UPS will submit the required documents to Canada Customs on your behalf and collect the applicable brokerage charges, duties and taxes from you at the time of delivery.
If your order is shipped via UPS Freight, UPS will submit the documents to Canada Customs on your behalf. You must complete a Power of Attorney for a Single Importation form and fax it to (360) 671-8375 or email it to us at email@example.com. We will then send it to UPS with the other documents they need to process your shipment. We will not be able to ship your order until we receive this form.
How much will brokerage, duties and taxes cost?
Brokerage fees are calculated based on the merchandise value of your order. Brokerage rates for personal shipments (those not delivering to a business) are as follows:
|Personal Use Brokerage Rates|
|Order Value for Duty (CAD)
|$0.01 - $200.00
|$1600.01 - $5000.00
|$5000.01 and above
These brokerage rates are valid for personal use only. You will be charged UPS's published brokerage rates if a company name is associated with your order.
Brokerage costs are separate from the duties and taxes charged by the Canadian government for most imported products. UPS will charge you directly for all applicable brokerage charges, duties and taxes, either upon delivery (for small parcels), or before delivery (for freight shipments). We are unable to estimate the duties and taxes you will be charged for your order.
For a limited time, any order for machinery with a freight charge listed in our catalog shipping to Canada qualifies for our Free Brokerage special. Since UPS will charge you for brokerage directly, we will discount that amount (based on the table shown above) when processing your order.
For example, if your order total is $250 we will discount it by $28.50. For Internet orders, your order total will be adjusted and sent to you via email by our Foreign Orders Department.
What are my payment options?
We accept payment for Canadian orders by bank wire transfer, Western Union and PayPal. There is a $30.00 processing fee for orders paid by wire transfer. We do not accept checks or money orders for Canadian orders. We will accept a credit card only if we are able to get an exact electronic match of the credit card holder's billing address through our credit card processor. We have found that many banks outside the United States do not provide this service.
Do you ship replacement parts into Canada?
Yes, we ship warranty replacement parts free of charge. There is no minimum order requirement if you need to buy replacement parts. Please see our warranty
for full details.
ORDERS TO OTHER COUNTRIES
Do you ship to other countries?
We ship non-freight items (items under 70 lbs.) direct to many countries. We do not ship freight outside the United States and Canada, but we may be able to ship your order to the US address of a freight forwarder of your choice. All duties, taxes and brokerage costs will be your responsibility. Please email our Foreign Orders Department at firstname.lastname@example.org, or call (360) 647-0801 (option 6) for more information on placing international orders.
I can't place my order online. How do I order?
You can place an order by calling our Foreign Orders Department at (360) 647-0801 (option 6) or by faxing your order to (360) 671-8375. If you only want a quote, please email us at email@example.com.
Do you ship to Canada?
Yes! Please click here
Do you have a minimum order requirement for foreign orders?
Yes, the minimum order requirement for all orders shipping outside of the United States, (except Canada) is $200.00 USD.
What will I be charged for shipping and handling?
If we ship your order to your freight forwarder's US address, you will pay the same flat-rate shipping and handling that applies for domestic orders. Shipping and handling for orders shipping outside the United States must be quoted on a case-by-case basis. To request a quote, simply email our Foreign Orders Department at firstname.lastname@example.org with your complete shipping address and list of items you want to order.
Will your electrical motors work in my country?
All of our machines are designed to operate on a 60Hz electrical system. If your country does not have a 60Hz electrical system, you will have to replace our motors and switches with new components that are compatible with your local electrical system. We cannot modify our equipment for you before shipping.
How can I pay for my order?
We accept payment for international orders by bank wire transfer, Western Union and PayPal. There is a $30.00 processing fee for orders paid by wire transfer. We do not accept checks or money orders for international orders. We will accept a credit card only if we are able to get an exact electronic match of the credit card holder's billing address through our credit card processor. We have found that many banks outside the United States do not provide this service.
How can I request a catalog?
Please contact our Foreign Orders Department at email@example.com to request a catalog. We charge a $25.00 shipping and handling fee for catalogs mailed outside the United States (and its territories) and Canada. A representative will contact you with your payment options.
An electronic version of our catalog is free for viewing here.
Do you have dealers in my country?
We are the sole distributor of our products, and we do not have dealers or agents outside the United States.
TAX EXEMPT PURCHASES
Do you charge sales tax on purchases?
We are required to collect sales tax for orders shipping to addresses in Pennsylvania, Missouri, and Washington State. All claims for sales tax exemption in Pennsylvania, Missouri and Washington State require appropriate exemption documentation. Any state use tax due outside of Pennsylvania, Missouri, and Washington State must be remitted by customer directly to applicable state (Contact your state department of revenue for more information).
I live in a different state. If I visit your showroom and purchase a machine, do I have to pay sales tax?
Yes, unless you visit our Washington showroom and are a resident of Alaska, Oregon, Montana, Delaware, Colorado or New Hampshire and can provide a valid driver's license for one of those states (See Washington state DOR for more details
). This rule does not apply to our Pennsylvania and Missouri showrooms.
How do I place an order if my business is exempt from paying sales tax?
We are required to collect sales tax for orders shipped to addresses in Pennsylvania, Missouri, and Washington State. If your order is shipping to one of these states, enter your tax-exempt number during the online checkout process and follow the instructions for submitting your documentation. There is no need to provide a tax-exempt number if your order is not being shipped to Pennsylvania, Missouri or Washington State.
CALIFORNIA PROPOSITION 65 WARNING
Some products sold on this website may contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. Grizzly Industrial has chosen to provide a warning based on its knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. Any risk of exposure may be below the Proposition 65 level of concern, or could even be zero. However, out of an abundance of caution, Grizzly Industrial has elected to place this Proposition 65 warning notification here for all of its products.
Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Some examples of these chemicals are:
- lead from lead-based paints,
- crystalline silica from bricks and cement and other masonry products, and
- arsenic and chromium from chemically treated lumber.
Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.
What is Grizzly's return policy?
Items may be returned for exchange or refund within 30 days of purchase. The merchandise must be unused and in new, resalable condition and returned in all its original packaging. All returns are subject to a 10% restocking fee. Shipping and handling charges are not refundable.
If you wish to return an item to us, please call us at (800) 523-4777 or email us at firstname.lastname@example.org to obtain a Return Authorization number. We will provide you instructions for shipping the item back to us.
What if I received a defective product?
All the items we sell are backed by our one-year warranty. Often our trained technicians are able to trouble-shoot problems with you over the phone. However, if it becomes necessary to return an item that is not working properly, please call us at (800) 523-4777 or email us at email@example.com to obtain a Return Authorization number. We will provide you instructions for shipping the item back to us.
After we receive the item, our Service Department will inspect it to determine the cause of the problem. If our inspection confirms the item is defective and is still under warranty, we will either repair or replace it for you.
What if the item I purchased is delivered to me damaged?
The carriers we use to ship orders work very hard to deliver packages and freight in good condition. Sometimes, however, damage does occur.
Inspect all your freight deliveries carefully and if you see any signs of damage, note the condition of your freight on the delivery receipt before you sign for the shipment.
If your order arrives damaged, keep all the original packaging and report the damage to us right away by calling our Customer Service Department at (800) 523-4777 or by emailing us at firstname.lastname@example.org. We will work with you to resolve the problem as quickly as possible.
After I return an item, how long will it take to receive my refund / replacement?
Once your return shipment is received in our warehouse, it takes approximately two to three business days for our staff to inspect the product and set up your replacement order or refund. It can take slightly longer during extremely busy times. If we are repairing the item you returned, additional time will be required to order replacement parts and make repairs.
How will you refund my money?
If you originally paid for the item using a credit card, PayPal or Bill Me Later, we will credit your original form of payment. We will issue a refund check for items originally paid for by check, money order or bank wire transfer. If we reimburse your return shipping costs, we will do so in the form of a refund check.
MANUALS AND PARTS
Do you stock parts for your machines?
Grizzly Industrial has one of the largest stockpiles of replacement parts in the industry. We have hundreds of thousands of different part numbers and over a million individual parts in stock at any given time! Please call our Order Desk at (800) 523-4777 to order replacement parts.
How do I figure out what part number I need?
First, locate the part you need in the diagram in your manual. A number identifies each part in the diagram. Then, find the corresponding part number in the parts list.
Can I pick up parts at your showrooms?
To best serve our customers, we stock all parts only at our parts warehouse in Springfield, Missouri. Parts are not stocked at our other locations. You can pick up parts at our Missouri showroom Monday through Friday, 8:30 am to 6:00 pm. Our Parts Department is not open on Saturdays. Please call our Order Desk at (800) 523-4777 to check availability before making your trip.
Can I order replacement parts online?
To determine whether online parts ordering is available for your machine, enter the model number of the machine in the search box at the top of the www.grizzly.com home page. If parts are available online for that particular machine, a purple button labeled "Purchase Parts" will appear below the price of the item, to the right of the product image. If there is no "Purchase Parts" button on the item page, or if the machine is not currently listed on our website at all, parts are not currently available for that machine online. Please call our Order Desk at (800) 523-4777 to order the parts you need.
Do you ship replacement parts into Canada?
Yes. There is no minimum order for replacement parts shipping to Canada, and warranty parts orders will be shipped at no charge. Please see our warranty
for full details.
Can I order parts for non-Grizzly brand machines?
While we are flattered that many other manufacturers refer their customers to Grizzly for parts, we are unable to measure our parts to see if they will fit other manufacturers' machines. You are welcome to purchase parts from us for your non-Grizzly machine, but please be aware that a 15% restocking fee may apply for returned parts, and we do not extend a warranty for parts that are installed in non-Grizzly machinery.
Does Grizzly sell parts for older South Bend lathes? How do I order them?
Yes! Grizzly Industrial is proud to be the exclusive, worldwide distributor of South Bend Lathe parts. To order your parts online, click here
. To order parts via phone for machines manufactured before 2008, call (417) 886-2954. To order parts for machines made in 2008 or later, call (360) 734-1540.
How can I order my part?
You can place your order online at www.grizzly.com or by calling our Order Desk at (800) 523-4777. Operators are available from 8:00 am to 8:00 pm Eastern time Monday through Friday and from 8:30 am to 6:00 pm Eastern time Saturdays.
Why would a part be shown in the diagram but not in the parts list?
This could be for a number of reasons, but one common reason is that there are multiple versions of that particular part. In a case like this, we need to speak with you to determine which part number you need for your machine. Please contact our Order Desk at (800) 523-4777 if the part you are looking for is not in the parts list.
What if there are several different versions of my part?
From time to time we make enhancements to improve the quality of our machines, which may result in us offering different versions of the same part. Which version you need is determined by the date on which your machine was manufactured. Please contact our Order Desk at (800) 523-4777 so we can help you determine which version of the part you need.
What if I want to order parts for non-Grizzly brand items (such as DeWalt, Makita, Campbell Hausfield, etc.)?
Please contact the manufacturer of the product directly.
Does Grizzly carry parts for every item they sell?
We carry parts for most Grizzly-brand items that we sell. However, we sell some small items for which our vendors do not provide replacement parts. If your items are under warranty, please contact us at (800) 523-4777 to set up a Return Authorization for these types of items.
Why can't I find the part number I need on your website?
There are several possible reasons why your part may not be listed. Since we update our manuals routinely, it is possible that the parts list for your machine is in the process of being revised. Alternatively, the part you need may not be sold individually, but only as part of an assembly. Or, the item may have been discontinued and we can no longer provide parts for that item.
In the event that you cannot find the part you need on our website, please contact us at (800) 523-4777.
What are "common" parts?
Common parts are regularly used parts such as nuts, bolts, bearings, belts, capacitors, etc. that are used on more than one machine.
What is a "consumable" part?
Consumable parts are items such as sandpaper, blades, belts, etc. that are expected to wear out as you use them and are not covered under warranty.
What do I do if my part has been discontinued?
If the part you are looking for has been discontinued, we may be able to fill your order if we still have stock available. If we no longer have stock available, we will be happy to check to see if we can offer an alternative. Please contact our Order Desk at (800) 523-4777 for assistance ordering discontinued parts.
Why is my part backordered?
Despite our diligent efforts to keep replacement parts for our machines on hand, it is inevitable that there will be times when we will not have a particular part immediately available to ship. We understand how frustrating this can be.
We order parts from our suppliers regularly, and order based on our customers' parts needs. Often our suppliers have the parts available to send to us right away. Other times, they have to make the parts or order them from a supplier, which takes time.
Once the parts leave the factory, it takes approximately four to six weeks to arrive in the United States. The product must then clear US Customs and be transported to our warehouse. Once the parts arrive at our warehouse, each item is counted and verified before it is put on our shelves. Our parts team works very hard to complete this process as quickly as possible.
From which warehouse will my parts order ship?
We ship all parts orders from our centrally located parts warehouse in Springfield, MO.
What do I do if I need to return or exchange my part?
In the event you need to return your part for exchange or refund, please contact us at (800) 523-4777 to obtain a Return Authorization number.
What if I am ordering a part covered under warranty?
If you need a part replaced under warranty, please have your order number (if possible) and your machine's serial number available and contact us at (800) 523-4777.
Where can I find the serial number for my machine?
The serial number for your machine can usually be found on the machine data plate.
Who do I contact if I have questions about my order?
If you have questions about your parts order, please contact our Customer Service Department at (800) 523-4777 or by email at email@example.com.
What is the warranty on parts?
Your machine is covered under warranty for one year from the original purchase date (except for some items covered by a longer manufacturer warranty) for the original buyer. Any parts replaced during this period will be covered under warranty during the remainder of the machine's original warranty period.
If you are purchasing parts for a machine not under warranty, the parts will be covered for one year from their purchase date. This warranty applies only to non-consumable parts. Consumable parts (such as sanding belts, blades, etc.) are not covered by warranty.
SERVICE & WARRANTY
How do you control the quality of your machines?
We control the quality of our machines in many ways. First, our machines are built to our specifications and standards - we do NOT simply buy what the factory sells. Second, we have an office overseas with engineers who inspect our products before they leave the factory. Our US-based quality control representatives also make frequent visits to our overseas suppliers' factories. Third, all of our US warehouses have a Quality Control Department that inspects machines upon arrival. They also have complete machine shops and trained technicians to perform warranty repairs.
Many of us here at Grizzly are woodworkers and/or metalworkers. We use our equipment both on and off the job so we know our machines very well!
How can I get help for technical questions, parts or repairs?
In the unlikely event that your Grizzly tool needs repair or if you have a technical question, help is as close as a phone call away. The number for our Technical Support Department is (570) 546-WOOD (9663). Often, our trained service technicians are able to walk you through minor repairs and adjustments over the phone. If not, we offer complete service facilities at all locations, so your machine can be repaired with as little downtime as possible. If your machine needs warranty or non-warranty repair, please call us to set up a Return Authorization.
What is the warranty on your products?
All the items we sell are covered under warranty for one year from the original purchase date, for the original buyer. Other name-brand items may come with different manufacturer warranties.
This warranty does not apply to defects due directly to misuse, abuse, negligence, accidents, repairs, improper wiring, alterations, lack of maintenance or to consumable parts. This is Grizzly's sole written warranty and any and all warranties that may be implied by law, including any merchantability or fitness, for any particular purpose are hereby limited to the duration of this written warranty. We do not warrant or represent that our merchandise complies with the provisions of any laws, acts or electrical codes. We do not reimburse for third party repairs or any expenses related to moving machinery to and from carrier vehicles. In no event shall Grizzly's liability under this warranty exceed the purchase price paid for the product and any legal actions brought against Grizzly shall be tried in the State of Washington, County of Whatcom. We shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products. To take advantage of this warranty please call our Customer Service Department at (800) 523-4777. Proof of purchase must accompany the merchandise. Manufacturers reserve the right to change specifications at any time because they constantly strive to achieve better quality equipment. Merchandise covered by a manufacturer's warranty must be sent directly to the manufacturer for repair or replacement. These manufacturers include DeWalt, Porter Cable, Makita, Milwaukee, Drill Doctor, Hobart, Campbell Hausfeld, Fein, Baldor and others. Please see the information provided in the product manual for warranty information.
How often do you publish your catalog?
We print our main catalog once a year. Unlike some other tool companies, we do not print a new catalog every few weeks. However, we often send out a sale flyer in the spring and summer and sometimes we put out a Christmas catalog. Since we print our main catalog only once a year, any new items we add to our product line will not appear in our catalog until the next issue is printed. If you cannot find what you are looking for in our main catalog, call our Order Desk at (800) 523-4777 or search our website at www.grizzly.com.
I just moved and would like to continue receiving your catalogs at my new address. What should I do?
Send us a change of address card, email us at firstname.lastname@example.org, or call our Order Desk at (800) 523-4777 and we will do the rest.
Do your bandsaw blades fit only Grizzly bandsaws?
Our bandsaw blades fit bandsaws made by many different companies. Just tell us the tooth pattern and length of blade you want.
Can I buy a machine without a motor?
No, we do not modify machines prior to shipping. Our advice would be to buy the machine, remove the motor, and sell it privately.
Do you sell any refurbished or reconditioned machines?
We sell refurbished and scratch-and-dent machines at incredible prices at our annualTent Sales
. Some refurbished machines may be available other times of the year in our Missouri and Pennsylvania showrooms. All refurbished and scratch-and-dent items are sold as-is and on a first-come, first-served basis. We cannot ship these items or hold them for future pickup.
Can I get a list of the used and refurbished machines you have?
These items are available on a first-come, first-served basis and stock is continually changing. For this reason, we cannot provide a list of available items.
Where are your machines manufactured?
Our machines are manufactured in several countries, but the majority of them come from Taiwan. We have dealt with factories in Taiwan for more than twenty-five years and have two offices with quality control engineers in Taiwan and China.
What does "Made in a 9001 Factory" mean?
If a factory has an ISO 9001 rating, it means that the factory has taken part in a process certifying that they meet quality management standards published by the International Organization for Standardization. Grizzly Industrial uses ISO 9001 accredited factories whenever possible to help ensure we offer high quality products to our customers.
SHOWROOMS & DEALERS
Where can I see your machines?
You can see our machines at one of our three retail stores
located in Springfield, MO, Muncy, PA and Bellingham, WA. You can also call our Order Desk at (800) 523-4777 and ask the operator for a reference from someone who lives in your area that purchased the particular machine that interests you. Please be ready to provide the model number(s) of the machine(s) you are interested in and your zip code.
As far as we know, we are the only seller of woodworking and metalworking machinery that gives out customer references so you can get an unbiased opinion on our products.
What if I don't want to be used as a reference?
We will only use you as a customer reference if you indicate on your warranty card that you want to be one. If you volunteer to be a reference, we will use your name a maximum of three times. If you do not want us to use you as a reference, simply mark "No" on your warranty registration.
Do you have dealers in other states?
We sell direct to the end-user and do not have a dealership network. We have three retail stores open to the public. Click here
for more information.
Can I pick up my order in one of your showrooms?
Absolutely! However, there are certain times that we may be out of stock of a particular item. Before you drive a long distance, please call (800) 523-4777 to verify that we have that item in stock.
TRADESHOWS & TENT SALES
Do you display at tradeshows?
Sometimes, yes. If we plan to participate in a particular tradeshow, we will announce it on our website.
What is your Tent Sale and when is it?
Our annual Tent Sales are one-day events where we offer incredible savings on scratch-and-dent machines, discontinued products and sample items. These items are sold as-is and on a first-come, first-served basis. Please click here
for current information on this year's tent sales.