Grizzly Employment Opportunities

Customer Service / Email Clerk


Since our inception in 1983, Grizzly Industrial has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories. As a company, we value employees with a strong work ethic who desire excellence in the service they provide and their work. To learn more about our Company’s products and history, visit our website at www.grizzly.com.

We have a full-time Customer Service/Email Clerk opening in our Springfield, MO facility. Ideal candidate for this position will have excellent customer service and data entry skills.

Job Responsibilities Include:

  • Provide excellent customer service
  • Correspond with customers via electronic mail and telephone
  • Answer questions about products, policies, or shipping methods.
  • Receive and obtain details of complaints and problem solve accordingly
  • Process customer orders, refunds, returns and exchanges.
  • Data entry, clerical and administrative tasks

 Job Requirements

  • 2+ years of Customer Service experience (ideally in an inbound call center setting)
  • Ability to type at least 40 wpm, and 10-key.
  • Strong attention to detail and problem solving skills.
  • Excellent data entry skills to quickly and accurately review and input data.
  • Proficiency in Microsoft Office

Compensation and Benefits:

  • Competitive pay
  • Medical and dental insurance
  • Progressive premium coverage on dependent medical/dental insurance based on years of service
  • Employer-paid long-term disability, AD&D and life insurance policies
  • Optional short-term disability, dependent life insurance and AFLAC policies
  • Flexible Spending Account
  • Paid vacation and holidays
  • 401(k) plan
  • Employee discount

We are seeking reliable and responsible individuals who demonstrate attention to detail and are thorough in completing their work tasks. We offer a fast paced, professional, collaborative and structured environment.

Send resume and cover letter to: Customer Service/Email Clerk, Grizzly Industrial, Inc., 1815 W. Battlefield Road, Springfield, MO 65807.

Grizzly is a drug-free and equal opportunity employer.

 


Additional Information
Salary: Hourly
Position Type: Full Time

Contact Information
V. Britain
1815 W. Battlefield
Springfield, MO 65807
(417) 887-9191
mohr@grizzly.com