Grizzly Employment Opportunities


We have an immediate opening for an Assistant Call Center Manager in our Springfield, MO facility.


Job Responsibilities:

  • Supervising the daily operations of the inbound Call Center
  • Developing and leading highly motivated, productive and professional inbound sales and customer service teams
  • Monitoring customer contact processes
  • Coaching team members to ensure required call quality is met or exceeded
  • Handling of escalated customer complaints, and identifying opportunities for business improvements
  • Directing team building and performance improvement strategies that facilitate retention
  • Leading by example in fostering a positive and professional team environment


Job Requirements:

  • Minimum 4-6 years leadership experience in a high-volume inbound call center
  • Strong planning, organizational and time-management skills
  • Excellent interpersonal and written/verbal communication skills
  • Catalog industry experience or similar with a high degree of seasonality a plus.
  • BA/BS preferred
  • High level of competency in MS Office Suite


Compensation and Benefits:

We offer a competitive pay and comprehensive benefits package including:


  • Medical and dental insurance
  • Progressive premium coverage on dependent medical/dental insurance based on years of service
  • Employer-paid long-term disability, AD&D and life insurance
  • Optional short-term disability, dependent life insurance and AFLAC
  • Flexible Spending Account
  • Paid vacation and holidays
  • 401(k) plan
  • Employee discount


We offer a fast paced, professional, collaborative and structured environment.


Send resume and cover letter to:


Assistant Call Center Manager Position

Grizzly Industrial, Inc.

1815 W. Battlefield

Springfield, MO 65807


Resumes may also be emailed to


Grizzly is a drug-free and equal opportunity employer.

Additional Information
Salary: Salary
Position Type: Full Time

Contact Information
V. Britain
1815 W. Battlefield
Springfield, MO 65807
(417) 887-9191