It took a LONG time to get this jointer. I ordered in March of 2018, and got a call in March of 2019 that is was ready to ship. After a full year, I'd almost forgotten about it.
When UPS arrived with it, the driver gave me a funny look, then opened the back of the truck. My heart sank. After waiting a year for this thing, what arrived was a crate broken in half, loose parts laying in the delivery truck, and a slightly damaged box containing the base.
The damage was so severe I was a bit unsure what to do ( I should have called Grizzly ). I did accept it, and noted damage on the slip. It wasn't until reading the manual and unpacking instructions that I realized just how badly things had gone. The jointer had clearly come completely out of the crate, and put back in upside down, the whole thing was being lifted by the table surfaces rather than the base. The fence was not even in the crate.
There ended up being multiple missing pieces, and damaged parts. Grizzly was utterly amazing at quickly responding to the problem. They looked at the damage, asked me technical questions, and shipped out replacement parts, including parts I had not thought of related to the damage. During final adjustments, I found more damage that had gone unnoticed (internal). Again they quickly shipped these parts at no cost.
While this started out as a rough experience, their customer service turned it around completely. I could not be happier.
So happy that I'm now ordering a table saw (in stock this time, do watch out for the long wait on backorderd items).