First of all, the quality of the rack itself seems pretty good. When installed (which is easy to do), the rack does its job well and looks nice.
However, packaging/delivery wasn't so great. I ordered two originally, and the first one had evidence of being opened and had two of the horizontal bars missing. The second box was missing the spacers and hardware. I contacted customer service, and they were very helpful. They agreed to send another rack out. This one can within a week, but after opening it, all but one of the plastic stand-off spacers was smashed to bits. I haven't chased this issue down yet, but went ahead and installed a set to start getting some lumber off the floor.