I was very pleased with the ease of ordering and rapid delivery (SAIA trucking was great). I called in to their technical services to get the practical information to help me choose best unit for my needs. I'm very happy with the quality and functions of this unit. It is well made and I think it is a good value. I was missing 1 of the additional 1/4" eccentric blade guides, but customer service handled that without any issues. My only concern is the set up/user manual (and the only reason to give 4 vs. 5 stars). Others may be a lot smarter than me, but I had a difficult time figuring out two aspects of this unit that are critical to proper use. 1) how to make a 60 degree cut without hitting the vice. Got my basic answer from another reviewer, but the actual moving of the vice, to my knowledge, wasn't explained in the manual or on the website. 2) I had trouble moving the swivel head from 60 degrees to the rear 45 degrees....the swivel lock handle/lever used to tighten the swivel head in place would bind up as I moved the head to towards the 45 degree mark. I finally figured out that the handle/lever had to be lifted, rotated, lowered to "ratchet" the swilvel lock to loosen or tighten....I had to loosen significantly to swivel the head to the 45 degree mark. Once I figured this all out, it works very smoothly. Others may have known all this, but it wasn't intuitive to me....unfortunately, when I called Tech Support they were unable to answer either question. I'll give them a pass as maybe I wasn't explaining it clearly enough. A design that requires having to move the vice has been mentioned elsewhere and is worth considering....also the base is hollow but there are no doors, shelves, storage. It seems this would be easy to add a shelf and/or some type of access to the hollow interior.......What I most wanted to get across is that I would strongly encourage Grizzly to add a short video to their product information page that demonstrates these and other critical use components of the unit. I'll do a bit more checking on-line and youTube but obviously I missed any demos if present on Grizzly site. Over all, I really like the Grizzly products, the service and the communication. With all the products they offer, it is probably difficult to answer every type of question, but some "how to set up/use" videos would be a great help. I also have a Grizzly Wood bandsaw and will continue to buy/use Grizzly.